Flexible booking Fee - the sum paid for your flexible booking charged at £1.00 per ticket
Booking Value - the value of the booking made at the same time as purchasing the Flexible booking being the total amount paid for your booking less the Flexible booking fee paid.
Flexible booking is only available to purchase on bookings containing up to a maximum of 10 tickets.
On payment of the Flexible booking, you are entitled to a refund for the value of your tickets, or transfer your booking to any alternative performance (subject to availability) to the same Booking Value of your existing booking. If you wish to upgrade to a higher booking value, you will need to pay the difference in cost.
Flexible booking is available on purchase of the £1.00 per booking fee at the same time you purchase your tickets; it can only be activated for all tickets included in the booking value up to 30 minutes prior to the scheduled performance. After this time, the terms of the flexible booking will no longer apply.
If transferring your booking, the Booking Value can be exchanged against our standard ticket prices
Flexible booking is not valid on any special offers or promotions.
Flexible booking is an optional £1.00 per booking fee and does not affect your statutory consumer rights.
In order to make a claim using the flexible booking the cinema must be contacted either in person, by email or website contact form or by phone half an hour before the time of the performance, if you are unable to speak to anyone in advance as long as a message is left then we will be able to arrange your exchange or refund later that day
Flexible booking must also be purchased at the time of booking, this service can not be added at a later date
Once the booking value has been transferred, standard Picturedrome terms and conditions of tickets are applicable
These terms and conditions do not affect or alter your statutory rights